Randy Hoyes

Prior to relocating to Lake Keowee in Seneca, SC in February 2014 I replaced an outboard motor on my boat. After a pretty intensive search I put my confidence in John & Sean Matthews at Northampton Marine. A few weeks ago the replacement motor went down. Seeing that I was now 367 miles away from NC Boat Brokers I had one of the Marina’s on Lake Keowee look for the problem. After several weeks I was told I needed a whole new lower unit that would run me around $1,900.00 dollars. I email John who replied that he didn’t think I needed a new lower unit instead he felt it was a water pump problem. His words to me were, “You’re my customer and if you can bring the boat to me I will take care of you.” Knowing that I would be coming from a distance John told me to let him know when I would be coming and if I could get the boat there by 9:00 AM Sean and the service department could work on the motor and get me back on the road as soon as possible. As promise I arrived at 8:45 AM just as Sean was pulling into the parking lot. They had me on the road by 11:00 AM with a fully repair motor which turned out to be the water pump. There was no charge for the repair. John statement was correct, I am his customer and he took care of me. John and Sean are in business to keep your business and that is a rare commodity today. If you’re looking for someone you can trust when it comes to your boating needs I suggest you look no further then John & Sean Matthews at Northampton Marine. Randy G. Hoyes Seneca, SC